Scott Van Duinen

Administrator / Owner

Email: scottv@comfortkeepers.com

In early 2018, I left a 20-year investment career to become a small business owner and operator. I wanted to focus my time & attention on serious illnesses and chronic conditions that affect older adults, and have more of an impact on others’ lives. A search led me to Comfort Keepers. Diseases such as cancer, Parkinson’s and Alzheimer’s have touched me personally, taking the lives of my grandmother, mother-in-law and two aunts, which is why I decided to evaluate the home care field carefully and assess how it fits into the healthcare services continuum. While I’m a "business guy" – I was trained as a CPA and hold a master’s degree in entrepreneurial finance – I have always been interested in health & wellness and am a big proponent of staying active, eating healthy. CK’s interactive style of caregiving and our role in the home does just that, ensuring folks live their best life. In terms of background, I appreciate the power of faith, the need for social & family connections, and the importance of education and strive to lead a balanced life. I’m a Texas native who lived in Kingsville and Tyler as a child, then returned to the DFW Metroplex some 30 years ago to go to college at SMU. I met Christy (an Arlington resident and Baylor grad) in 1995, we got married in Arlington, celebrated with family & friends at The Colonial, and then we started a family here in North Texas. We are raising three boys now and proud to call Texas home.

James Kates

Director of Operations

Email: jameskates@comfortkeepers.com

James is a dedicated leader in business operations and employee management, with a proven track record of optimizing processes, enhancing workforce performance, and driving organizational success. With extensive experience across healthcare, service operations, and military leadership, he brings a results-driven approach to operational efficiency and professional development.

Currently serving as the Director of Operations at Comfort Keepers , James oversees business functions to ensure top-tier service delivery in home care. His previous roles include Lead Director of Service Operations at CVS Health and a distinguished career as a Senior Non-Commissioned Officer in the U.S. Army, where he honed his leadership, logistics, and strategic planning expertise. His professional background also includes contributions to CVS Healthcare, Aetna Healthcare, and the U.S. Army, reinforcing his deep understanding of structured operations and people-focused leadership.

James holds an MBA from Arizona University, an MA from American Military University, and a BS from Troy University. He is also a certified Six Sigma Black Belt, with additional Green, Yellow, and White Belt certifications, showcasing his commitment to process improvement and operational excellence. His skills extend across data analytics, lean business management, and professional career development, all of which have contributed to his reputation as a strategic problem-solver and mentor.

Recognized for his academic and professional achievements, James is a member of the Golden Key International Honor Society, Pi Gamma Mu Social Science Honor Society, and Sigma Beta Delta Business Honor Society. His expertise has been highlighted in the National Distribution of GI Jobs, and he has contributed to global discourse through his published article, China’s Foreign Aid, featured in Global Review.

Beyond his professional accomplishments, James is passionate about giving back to the community and has dedicated years of volunteer service to the Veterans of Foreign Wars (VFW). A lifelong learner and advocate for personal and professional growth, he finds fulfillment in mentoring others and celebrating their success. When he's not leading operations or volunteering, he enjoys spending time with his family and cheering on his favorite MLB team—Go Stros!

Kelly Brooks, CDP

General Manager

Email: kellybrooks@comfortkeepers.com

After 17 successful years in sales, primarily in the automobile industry, my journey took an unexpected but meaningful turn. Known for my ability to "sell snow to an Eskimo," I thrived in building relationships rather than just marketing. However, in 2008, as my children grew more independent and following the financial downturn, I began searching for greater purpose and a way to give back.

That search led me to Comfort Keepers, where an inspiring conversation with the owner, Mike Chapman, drew me to their mission. I transitioned into a caregiver role, which became the most rewarding chapter of my career. Working closely with an extraordinary client, Gracie, for over three years and more than 40 hours a week, I experienced the transformative power of home care. Witnessing how aging in place could enhance and even prolong life inspired me to earn my certification as a Certified Nursing Assistant (CNA) and later as a Certified Dementia Practitioner (CDP).

In 2011, I joined the office team part-time while continuing my caregiving duties at night. After Gracie's passing, I committed to a full-time role in the office. Now, nearly 16 years later, I serve as General Manager, overseeing daily operations, including customer service, payroll, and billing. Comfort Keepers has truly become my home, and I take immense pride in the work we do to enrich the lives of our clients and their families.

Under the leadership of our current owner, Scott, our team continues to operate with dedication and compassion. Each member—caregivers, administrative staff, clients, and their families—is valued and essential to our success. I am loyal, trusted by many, and deeply passionate about my work. At Comfort Keepers, it's not just about providing care; it’s about building relationships and making a lasting impact on lives.

I love what I do, and I’m grateful every day for the opportunity to grow and serve in this incredible organization.

Jen Dominguez, CDP

Client Care Coordinator

Email: mailto:jend@comfortkeepers.com

Six years ago, I embarked on a journey with Comfort Keepers. Initially stepping into the role of a caregiver, I transitioned to my current position in the office last spring. My commitment to one client spanned five years, during which we cultivated a profound bond—a connection I believe everyone deserves to experience. Witnessing the transformative power of such relationships has left an indelible mark on me.

My values align strongly with those of Comfort Keepers—a company dedicated to meaningful service and impacting lives positively each day. "Elevating the human spirit" isn't just a motto; it's the guiding principle we live and breathe. Reflecting on my time here, I'm awestruck by the deep connections forged between our seniors and the dedicated individuals tirelessly advocating for them.

I am thankful for those who heed the call to serve, and for the families who entrust us with their loved ones' care. Whether it's offering companionship or assisting with activities of daily living and mobility, I consider it a privilege to serve as a client care coordinator. My mission is to ensure that every client receives the exceptional care they deserve.

In the words of John Hoeven, "Caring for our seniors is perhaps the greatest responsibility we have. Those who walked before us have given so much and made possible the life we all enjoy."

Heather Parsley, CDP

Human Resource Generalist

Email: heatherparsley@comfortkeepers.com

With over 16 years of experience in the healthcare field, Heather Parsley has built a dynamic career specializing in diverse areas such as orthopedics, LTAC, hospitals, memory care units, cardiology, OB/GYN, ocular facial and plastic surgery, home health, hospice, and private duty care. Currently serving as a Human Resource Generalist, Heather brings a wealth of expertise and compassion to her role.

Heather's professional journey includes key roles such as Client Care Coordinator, Office Manager, Insurance Verification Specialist, and Certified Nursing Assistant. She has contributed her skills to renowned organizations including Covenant, Heart Center of North Texas, Texas Health, and Carillon. Her notable certifications include Certified Dementia Practitioner (CDP) and Certified Nursing Assistant (CNA), which underscore her commitment to excellence in patient care and healthcare management.

Heather is celebrated for her dedication, professionalism, and the unique ability to connect with clients and teams alike. Her personal philosophy, "Live every moment, Laugh every day, Love beyond words," reflects her positive outlook and her commitment to fostering meaningful relationships.

Beyond her professional life, Heather is a proud mother of three daughters and grandmother to two granddaughters. She cherishes family time and enjoys traveling, music, sightseeing, and cooking. Her passion for creating memorable moments with loved ones further fuels her dedication to improving lives through her work.