Misty Havard

Operations Manager

Misty began with Comfort Keepers in 2007.  She has filled many roles over the years including Customer Service, Client Care Coordinator, and General Manager. Misty was recognized for her hard work over the years and was promoted to Operations Manager in 2019.  As the Operation Manager Misty manages quality assurance, providing engaged services to our clientele and sets goals for the Blairsville, Georgia and Franklin, North Carolina offices. Misty has a passion for our elderly population and has always been engaged in our clients and caregivers daily.  Whether traveling to one of our surrounding sister offices or staying locally at her home base Misty applies strong leadership skills that builds a synergy that does not go unnoticed.

Misty shares "What I love about working for Comfort Keepers is that I can truly make a difference in this world by helping others."

Crystal Potter

External Care Coordinator

Crystal graduated as an LPN from Pickens Technical Institute in 2000 and has worked as an LPN in public health and as a school nurse. She began with Comfort Keepers in 2011.  In 2019 she was promoted to the position of External Care Coordinator.  As the ECC, her job entails developing and maintaining professional relationships with potential clients and outside referral sources.  Working closely with our ICCs, Crystal helps to ensure the best client and caregiver experiences. 

Crystal loves working at Comfort Keepers because everyone shares the common goals, visions and dedication.  We have freedom within our jobs, and the flexibility to be innovative. She likes feeling valued and respected. 

To her, "Elevating the Human Spirit" means helping our clients and caregivers alike to be lifted. It doesn’t have to come in the form of an extravagant gift; it can be as simple as a something to make them smile or assisting with a task that they haven’t been able to do in many years.

Keltsey Lee

Internal Care Coordinator and Marketing Representative

Keltsey joined the Comfort Keepers team as a caregiver in 2014. In 2015 she assumed a full-time roll in the office as an Internal Care Coordinator, in 2019 she moved forward as our lead ICC. Keltsey also handles marketing and client outreach for the Blairsville, Ga and Franklin North Carolina offices.  With the role of the ICC Keltsey can be in direct contact with clients, employees, marketing and an important part of our recruitment team. She acts as a liaison between our clients and staff. 

Keltsey loves working for Comfort Keepers because of the satisfaction of helping and caring for others.  Her job brings her joy just knowing the clients are living more enriched and happy lives because of the care and dedication of Comfort Keepers.

Jessica Montgomery

Internal Care Coordinator

Jessica joined the Comfort Keepers team in 2014 as one of our most requested and dependable caregivers.  While caregiving, she treated all our clients as though they were part of her family.  Understanding the individual needs of our clients is how she has always been able to bring them joy.  Jessica joined the office team in 2019 as an Internal Care Coordinator and is our lead scheduler for the Blairsville, Georgia and Franklin, North Carolina offices. As a scheduler her role is to work with caregivers and clients make sure their needs are being met.  In addition, she is part of our recruiting, hiring and onboarding team for new employees.  

Jessica loves working at Comfort Keepers because it is like having an extended family and bringing joy to our clients and caregivers alike. 

Jessica Anderson

Internal Care Coordinator

Jessica began her career at Comfort Keepers in 2015 as a caregiver and understands the importance of bringing joy to clients and everyone around her.  In 2019, Jessica joined the office team as an Internal Care Coordinator.  As an ICC Jessica educates potential clients about Comfort Keepers and recruits potential caregivers.  Having a love for working with the public gives her the opportunity to give back to our senior community makes her a perfect fit for customer service and client relations.

Jessica loves working at Comfort Keepers because she is able to assist and help our clients live happy and full lives when the family is not able to.  "Aspire to Inspire before you Expire"

Mark Townsend

General Manager

Mark worked as the Marketing Representative for the Blairsville/Franklin office from 2013-2017. He was hired as the General Manager of the Franklin, NC office in April 2021.

He loves knowing what we do makes a difference in somebody's level of happiness and their ability to thrive. Adding something positive to someone's life is a goal we should all aim to achieve.

Cory Franklin

Home Care Services Coordinator

Cory worked in the primary care field before coming to Comfort Keepers in October of 2021. He was the Health Information Manager and HIPAA compliance officer for Appalachian Mountain Community Health Centers.

Cory loves getting to know our clients and their stories. The elderly have such amazing wisdom and are full of knowledge. Creating a relationship with the clients, not only elevates the client's human spirit but his as well.