Cindy Lewis

Owner

In October 2001, Cindy Lewis kept the promise she made to her grandfather to provide a service to the elderly so they could remain in the privacy of their own home instead of moving to a retirement or nursing facility. As she began her journey to open a small home care agency, she discovered the Comfort Keeper franchise. She knew that this was her calling, and pursued her dream.  What started as a home-based business with 5 caregivers has now blossomed into an entire central office building, and a branch office in Carlsbad, staffed with a large number of caregivers and office staff. In the past few years, Comfort Keepers has placed a role in providing employment opportunities to a predominantly female labor force. An important factor to maintaining a happy workforce is through the kind and caring support Cindy provides. She has an open-door policy for all employees as well as clients. If you need to talk, she listens. She is funny, friendly, supportive, and rewards employees for going the extra mile.  Cindy’s efforts and her lifelong experience with running a business has resulted in office #240 becoming the #1 franchise office with the Comfort Keepers system, and has been given the Comfort Keepers President’s Award for Compliance and Service for numerous consecutive years. She has also earned the Franchise Owner of the Year Award in New Mexico, and the IFA’s prestigious Franchisee of the Year Award. Cindy has not only succeeded in making her dream come true, but has been an answer to the prayers of clients and their families and has been able to keep a loving promise made many years ago.

Rick Spragins

Director of Finance

Director of Finance

Laurie Fladd

Program Coordinator

Laurie Fladd is a Program Coordinator with Comfort Keepers. Laurie maintains relationships with Care Coordinators with contracted Managed Care Organizations to ensure their members are receiving their approved services. Laurie also verifies eligibility and makes sure that everyone has a valid authorization in place.

Laurie has worked in medical office settings in similar roles for over 17 years, and has been with Comfort Keepers for just over 2 years.

Jessica Lewis

Executive Operations Assistant

My name is Jessica Lewis, and I am the Executive Operations Assistant at Comfort Keepers. My role is largely behind the scenes, where I manage correspondence, oversee projects, and coordinate daily office operations to ensure smooth workflows and adherence to policies. I believe that effective communication across departments is essential to maintaining a well-functioning office environment. Although I have only officially worked at Comfort Keepers for four years, I grew up immersed in the business, watching it flourish over the past 23 years. I’ve had the privilege of witnessing my mother and the owner, Cindy Lewis, build Comfort Keepers from the ground up. It has been incredibly inspiring to watch her entrepreneurial spirit and dedication transform the business into what it is today. I graduated from the University of New Mexico in 2019 with a degree in Psychology and a minor in Family & Child Studies.  Outside of work, I enjoy spending time with my dog, traveling, and indulging in arts and crafts whenever I'm home.

Tassey Solano

Branch Manager

I am a mother to three wonderful children, a proud Nini to one granddaughter, and have been happily married for 28 years. My family and I moved from Arizona to New Mexico in 2005, and I spent the first two years as a stay-at-home mom. My journey with Comfort Keepers began in 2007 as a caregiver. Being new to Carlsbad, this role gave me the chance to connect with the community and meet new people, and I truly loved it. After nine years as a caregiver, I transitioned into the role of Client Care Coordinator, which allowed me to get to know all the clients and caregivers in the Carlsbad and Loving areas. Three years later, I was promoted to Branch Manager. I love my job, having experienced both sides of the company as a caregiver and in the office. My responsibilities now span multiple areas, including Human Resources, Care Coordination, and Scheduling. It has been an incredible 17 years with Comfort Keepers, and I am grateful to be part of this family here in Carlsbad, NM.

April Franco

Administrative Assistant

Hello, my name is April Franco, and I’m the Administrative Assistant in the Carlsbad office. I have been with Comfort Keepers for eight years, with the past two years dedicated to my role in the office. As an Administrative Assistant, I am passionate about helping our clients and caregivers with their needs, answering calls and prospect inquiries, and assisting with scheduling and on-call duties. I genuinely believe that success in the workplace relies on strong communication, and I bring enthusiasm to my job every day. I love seeing our clients smiling, knowing they are receiving the care they need and deserve. As a mom of three wonderful kids and a wife of 25 years, my family is my greatest joy, and we love spending time together camping and enjoying the outdoors. Working with Comfort Keepers has been an incredibly fulfilling experience, especially because of our amazing clients and supportive management team.