About Comfort Keepers^® of Central Orange and Fullerton Towers, California

Ron and Patti L’Heureux have owned and operated the Central Orange Comfort Keepers franchise since August 2003, and the Fullerton Towers Comfort Keepers franchise since December 2006.

Patti first discovered the value and benefit of home care when she left her career to care for her own mother. Seeing the positive difference that senior care made for her mother, Patti began considering home care as a new career path. She started exploring home care franchise opportunities as she saw this as an excellent way to combine her personal interests and business expertise.

Patti found the perfect fit when she visited Comfort Keepers’ corporate office, impressed by Comfort Keepers’ integrity, the quality of its caregivers and the caregivers’ respect for their clients.

Patti fills the roles of general manager and finance director for the franchises, while Ron directs marketing, technical support and the franchises' SafetyChoice® technology solutions program, which includes such services as emergency response systems and medication management systems.

In order to contribute to their community and further improve the home care industry, they are members of the National Private Duty Association (NPDA), the American Board of Home Care (ABHC), the Better Business Bureau, the California Association for Health Services at Home (CAHSAH), and Partners in Care of the West.  In addition, Patti earned her certification by the Society of Certified Senior Advisors (CSA) in May 2004.  They also partner with local agencies, such as nursing homes, assisted living facilities, home health agencies, hospitals, hospice, and independent living facilities.

At Your Service: The Comfort Keepers Team

In addition to owners Ron and Patti L’Heureux and our Comfort Keepers, the Comfort Keepers team includes:

Client Care Coordinators, who conduct free in-home assessments to help families and clients determine if Comfort Keepers is the senior care solution for them and to help them develop a plan of home care that meets their needs.  Our Client Care Coordinators also train our Comfort Keepers and carefully match Comfort Keepers with clients; Full-time Scheduler, who makes sure that Comfort Keepers are assigned to clients in a timely and efficient manner; Human Resources Administrator, who makes certain we hire only the best senior caregivers to serve our clients; and  Marketer, who promotes Comfort Keepers while establishing partnerships with other senior care and health care providers to connect clients with a complete range of services to fully meet their needs.

Pat Van Sickler, Client Care Coordinator, joined Comfort Keepers in 2007 and has over 20 years of experience in the industry.  Pat serves as the primary liaison for our clients, the Comfort Keepers and the office staff.  Pat also oversees our Comfort Keepers training program to ensure that all of our Comfort Keepers have the proper skills and continue with their education in the industry.

 Loann Rull, Human Resources Administrator, joined Comfort Keepers in 2010. Loann oversees all aspects of human resources, and is responsible for recruiting and hiring our Comfort Keepers. She became a Certified Nursing Assistant in 2008 and a Licensed Vocational Nurse in 2011.   Loann has 20 years of business experience and is a Desert Storm Veteran. 

Helen Contreras, Scheduler, joined Comfort Keepers in 2007.  Helen is in charge of all scheduling matters.  She oversees the operation of our online scheduling software system, which includes telephony technology to keep the office apprised of the Comfort Keepers' arrivals and departures from our clients' homes.

Arlana Scolari, Payroll Administrator, joined Comfort Keepers in 2005.    Arlana is responsible for payroll, accounts receivable and office administration.  Arlana previously held the positions of receptionist, scheduler and human resources coordinator for Comfort Keepers.